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Crisis Training Training
A Crisis can happen to any
organization, at any time. We specialize in preparing people
to manage a crisis while communicating effectively with
the media. For more information please call or email us.
The second in a series
of articles on crisis
management critical
success factors, by
Dennis C. Hamilton.
Crisis management
critical success factor:
‘Providing an
unconditional authority
to act to your crisis
response team’.
When your organization
is impacted or
threatened by an event
that could result in
serious injuries or loss
of life, critically
important decisions must
be made within minutes.
There is little time for
debate, no time to work
your way through the
corporate hierarchy for
approval and most
certainly no time to
write a report on which
to gain approval. The
crisis response team
must have this
unconditional and
dictatorial authority to
take whatever actions
are necessary to ensure
the life safety of
employees.
This operational
‘authority to act’ is at
the heart of all
in-crisis decision
making and the
cornerstone to success.
Authority to act is a
safety-net defined as;
‘The unencumbered
authority given to the
operational crisis
response team to make
and act on any decisions
the team believe are
necessary to ensure the
safety and well-being of
employees; without fear
of any form of
retribution taken
against members of the
team on the part of the
organization should (in
hind-site) those
decisions not be the
most appropriate’.
Structure and content of
the authority to act
This authority is
premised on the
understanding and
acceptance on the part
of the crisis management
team (executive
management team) that
they have collectively
accepted the
responsibility as the
‘highest level in-crisis
decision making
authority’ and are
accordingly charged with
that obligation.
Members of the crisis
response team (as
discussed in the first
article in this series)
understand and accept
their collective
responsibility and
authority as having
operational control of
all crisis situations,
being the first remedial
responders to a threat
or event, having direct
management and control
responsibilities on
behalf of the
organization and having
equal authority to the
corporate crisis
management team in a
life threatening
situation.
While the authority to
act can be a legally
obligating commitment on
the part of the
organization, keep it
relatively simple; there
can be no qualifying
conditions,
prerequisites or
exceptions.
The ‘authority’ is given
to the TEAM not to
individuals on the team;
therefore team members
should not be listed as
having individual
authority.
It should be signed by
the most senior
executive in the
organization and, on
behalf of the crisis
response team and the
corporate crisis
manager. It should be
signed annually to
reinforce the
organization’s support
of the crisis management
program and
specifically, the crisis
management organization.
It must be clear that
the ‘authority’ given is
only during a time of
crisis and pre-supposes
that the crisis
management program has a
clear method of
determining and
broadcasting that a
state of crisis exists.
The authority should be
restricted to decisions
where employees’
well-being is currently
impacted or is
imminently threatened by
an event.
It is not the legality
of the authority to act
that is important, but
the trust demonstrated
in the crisis response
team to make the best
decisions it possibly
can during a state of
crisis. The removal of
political complications
allows the intuitive
capabilities of the
crisis response team to
respond to and manage a
crisis to a successful
conclusion.
Source:
Dennis C. Hamilton
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