This Crisis Media Training workshop focuses on the need for successful interaction with the media. After completing our training, your employees will have the skills necessary to confidently and correctly manage media contacts.
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Crisis Training Training
A Crisis can happen to any
organization, at any time. We specialize in preparing people
to manage a crisis while communicating effectively with
the media. For more information please call or email us.
"Privacy? There
is no privacy. Get over
it!" That comment just a
few years ago by Scott
McNeely, then CEO of Sun
Microsystems, stated a
condition that most
people did not want to
hear. A truth they did
not want to believe. And
a crisis media situation
most people refused to
deal with.
But in the ensuing years
it has become
increasingly harder for
people to keep their
heads in the sand,
especially if you are
about to undergo crisis
media training for a
crisis media interview
with any investigative
journalist. You should
assume the reporter has
details of your private
life as well as your
private business
dealings. This is
especially true if the
issue you are being
interviewed about having
been involved in any
civil or criminal
litigation.
It used to be that only
shows like 60 Minutes,
20/20, or Dateline, or
select print journalists
(Robert Woodward, and
the late Jack Anderson,
for example) created
great discomfort, if not
outright panic. on the
part of subjects of
their investigations.
These reporters had the
staff resources to do
extensive and often
time-consuming research
to get the goods on an
interviewee. They also
often had the help of
whistleblowers inside an
organization to leak
them negative
information.
That exclusivity has
changed. Now the
internet has made access
to "private" records
available, easily and
often at little cost. (A
Wall Street Journal
article, quoting Breit,
Drescher & Imprevento
PC, gave these figures:
credit card
transactions-$75; full
list of assets-$295;
list of brokerage
accounts-$350.) It has
also made public records
easier to access. And
practice of disaffected
insiders to leak
confidential memos and
emails seems to continue
to gain popularity. With
these increased sources
of information, even the
lone freelancer can now
become an investigative
reporter with clout.
So how do you identify
what issues you need to
prepare for during
crisis media training?
Find out what has
already been said about
you and your
organization in the
media. List the concerns
and questions you will
need to address in your
crisis media
communications. Here the
internet works to your
advantage; search
engines make it easy to
find this information.
If you have already been
interviewed on this or a
related topic, list your
quotes the reporters
have used.
Identify all reports,
studies, internal memos
(including emails),
etc., that contain
comments or
recommendations contrary
to your current position
or that contain
inflammatory,
threatening, or
pejorative words or
phrases about the
opponents. Even when
supposedly said in jest,
such language creates
fodder for tough
questions. And even
though they were
private, assume that the
juiciest will be leaked.
List any personal
information (personal or
business relationships,
financial transactions,
investments,
contributions,
memberships, etc.) that
might be embarrassing or
cause guilt by
association.
Now, in conjunction with
your crisis media
trainer and crisis
public relations counsel
(and legal counsel if
the issue is or likely
will be litigated), go
through the list and
determine how you will
respond to each crisis
media issue. The aim is
to be able to diffuse
the issue so you can
maintain your
credibility, stay on
crisis media messages,
and avoid becoming media
road kill.
Source: Lou Hampton
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